Question 1

How secure are transactions and payment data on Dolix?

Accepted Answer

All checkout operations, subscription lifecycles, and global tax compliance calculations are securely managed by our authorized Merchant of Record, Paddle.com Market Ltd (UK). Your payment credentials never touch our servers, adhering to strict Level-1 PCI-DSS standards.

Question 2

What is your refund policy for premium tiers?

Accepted Answer

We stand behind our infrastructure. We offer a transparent, data-retaining 14-day money-back guarantee for all initial premium onboarding tier sign-ups. Any cancellation requests can be seamlessly transited to our operational hub at ops@dolix.co.

Question 3

Does Dolix sell or track individual user consumer data?

Accepted Answer

Absolutely not. Dolix is built on an ironclad privacy framework. We capture essential technical telemetry (click counts, timestamp logs, referring hosts, and device user-agents) strictly to power your premium analytics dashboards. We never sell, distribute, or expose consumer click profiles to third-party ad networks or data brokers.

Question 4

Will my redirection speeds suffer during high-volume ad traffic spikes?

Accepted Answer

No. Dolix runs on a globally distributed edge routing network, so a redirect is resolved at the location nearest your visitor rather than at a single origin. Every short link answers with a clean 301, and click tracking is written after the redirect is issued so it never delays the visitor.

Question 5

What is a Branded Short Domain and how do we connect it?

Accepted Answer

Branded domains let you replace 'dolix.co' with your own vanity URL (like 'nk.co'). Add the domain in your dashboard Domains tab and we generate two records for you: a CNAME pointing at our routing host, and a TXT record that proves you own the domain. Add both at your registrar, then press Check DNS — we report exactly what resolved rather than assuming success. Once both records verify, we attach the domain to our edge, typically within one business day, and it flips to Active. From then on new links in that workspace are shown, copied and QR-encoded on your domain.

Question 6

How does the custom alphanumeric alias duplicate engine behave?

Accepted Answer

If an agency user attempts to claim a custom alias or slug that is already taken on our global ledger, our intelligent UX engine automatically runs a backend check and generates 3 available alternative variations (e.g., appending -co or -link) that can be selected with a single click.

Question 7

Can I safely redirect URLs that already contain complex tracking codes or UTM tags?

Accepted Answer

Yes. Our high-speed redirection engine handles pre-existing query strings perfectly. Furthermore, Business and Agency tiers include a native UTM Campaign Tagging panel that uses native URLSearchParams to seamlessly append or overwrite tracking variables right inside your creation canvas.

Question 8

How do isolated multi-tenant client workspaces function?

Accepted Answer

Engineered specifically for growth marketing teams, our Agency tier allows you to deploy up to 50 completely separate, isolated workspace containers, each with up to 20 team seats, for the client brands you manage. This guarantees unique custom domain mapping, isolated links tables, and clean independent analytics views per client with zero cross-data contamination.

Question 9

What are the programmatic developer API pipelines?

Accepted Answer

Any active paid plan can mint workspace API keys in Developer Settings. Keys authenticate with a standard bearer token and are stored only as SHA-256 hashes, so a key is shown to you once at creation. The current endpoint is POST /api/v1/links, which creates a short link — with an optional custom alias — and returns the short code as JSON. Analytics are read from the dashboard and the CSV or PDF exports; there is no read endpoint yet.

Question 10

What happens if a workspace exceeds its designated plan row thresholds?

Accepted Answer

We never freeze or block your active campaign traffic. If your workspace hits a tier maximum (such as team slots or domain boundaries), the system will display a clear warning notice inside the dashboard admin panel and guide you to transition tiers gracefully.

OPERATIONS // Frequently Asked Questions

CATEGORY A // BILLING, COMPLIANCE & PRIVACY

CATEGORY B // INFRASTRUCTURE, LOGISTICS & SPEED

CATEGORY C // WORKSPACE MANAGEMENT & DEVELOPER API