Refund Policy

Last updated 17 August 2026

Effective date: 17 August 2026. This policy applies to subscriptions to Dolix, provided by DOLIX SOFTWARE UTILITIES PVT LTD.

14-day data-retaining money-back guarantee

Dolix stands behind our infrastructure. We offer a transparent, hassle-free 14-day data-retaining money-back guarantee for initial premium onboarding tier trials. This guarantee covers the upfront cloud infrastructure overhead of provisioning dedicated high-rate database pipelines, developer API managers, and live analytics tracking architectures.

How to request a refund

Refund requests can be seamlessly managed through the automated billing panel in your dashboard, or transited to our global operations hub at ops@dolix.co. Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or payment processor.

Cancelling your subscription

You can cancel at any time from the billing panel in your dashboard. Cancelling stops future renewals; your plan stays active until the end of the period you have already paid for. Cancellation on its own does not trigger a refund — request one as described above if you are within the 14-day window.

Outside the 14-day window

Requests made after 14 days are considered on an individual structural basis, for example where a technical fault prevented you from using the service. Statutory rights in your country of residence are unaffected, and Paddle's own refund policy also applies.

Related policies

See our Terms & Conditions and Privacy Notice.